Motion Array subscriptions are available with an Unlimited subscription and we don't offer a monthly option any longer. This was their response below, and it clearly states on their website they offer a monthly plan (photo included). They charged me $249 for an annual plan, and when I asked for a refund because I did not request that upgrade. On June 25, 2021, I purchased the monthly plan of $29.99/mo, as I have in the past with Motion Array months before. I gave them plenty of time to make it right and they declined. You ripped off my son and as other complaints on here can attest, this company has questionable billing issues. Secondly,the advertisement was misleading and poor business practice. That means the $249.99 paid is for nothing. "Rest assured, the account is downgrading to free, so no further charges will be placed."- Peter (The consumer indicated he/she DID NOT accept the response from the business.)įirst: The account was "downgraded to a free account" according to their email to me. Additionally, please refer to our terms that specify subscriptions are non refundable. See the attached screenshot for a list of assets downloaded. This means that because the user downloaded assets they cannot receive a refund. Per our author agreement, we have to pay the authors when assets are downloaded. Second, based on the screenshot provided by the user, the annual plan is listed as "billed annually" not monthly. Per the attached screenshots, the account remains live until the cancellation date triggered by the user, June 02, 2022. We would like to dispute some key aspects of this claim.įirst and foremost, the account was not cancelled.
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